Shipping policy

Shipping Policy

Effective Date: [DATE]

At GV CLOTHING, we are committed to delivering your order quickly and securely. We carefully inspect and pack every order before dispatch to ensure it arrives in excellent condition.

1. Order Processing

All orders are processed after payment has been successfully received.

  • Processing Time: 1–2 Business Days

  • Orders placed on weekends or Australian public holidays will be processed on the next business day.

During sale periods or holidays, processing times may be slightly longer.

2. Shipping Methods

We currently ship all Australian orders using Australia Post.

Available shipping options include:

Standard Parcel Post

Estimated delivery:

  • Same State: 2–4 Business Days

  • Interstate: 3–6 Business Days

Express Post (where selected)

Estimated delivery:

  • Same State: 1–2+ Business Days

  • Interstate: 1–3+ Business Days

Delivery estimates are provided by Australia Post and may vary depending on your location and operational conditions.

3. Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.

  • Standard Shipping: Calculated at Checkout

  • Express Shipping: Calculated at Checkout

From time to time, GV CLOTHING may offer free shipping promotions, which will be advertised on our website.

4. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your Australia Post tracking number.

Tracking information is usually sent within 24 hours of dispatch, allowing you to monitor your parcel throughout its journey.

5. Delivery Issues and Delays

While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to:

  • Australia Post operational delays

  • Severe weather conditions

  • Public holidays

  • High parcel volumes

  • Incorrect delivery information provided by the customer

  • Events beyond our reasonable control

GV CLOTHING is not responsible for delays caused by third-party courier services; however, we will assist you in tracking and resolving any delivery issues wherever possible.

6. Incorrect Address Information

Please ensure your delivery address is correct before completing your order.

If an incorrect address is provided:

  • Additional shipping charges may apply for redelivery.

  • Delivery times may be extended.

  • Orders returned to us may require payment of a new shipping fee before being resent.

7. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at [EMAIL ADDRESS] within 5 business days of the expected delivery date.

We will work with Australia Post to investigate the issue and provide an appropriate resolution in accordance with the Australian Consumer Law.

8. International Shipping

GV CLOTHING currently ships within Australia only.

We may expand our delivery services internationally in the future. Any changes will be updated on this page.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

GV CLOTHING

Email: [EMAIL ADDRESS]

Business Address: [BUSINESS ADDRESS]

We are committed to providing friendly customer service and will respond to your enquiry as soon as reasonably practicable.